FAQs

Frequently Asked Questions

Last updated: October 6, 2026

1. What products does AllesZone sell?

AllesZone offers a selection of chairs and home décor lighting products for your home.

2. Where does AllesZone deliver?

We currently deliver only within Germany.

3. Is shipping free?

Yes. We offer free standard delivery within Germany.

4. How long does delivery take?

Orders are generally processed within 1–2 business days.

After processing, delivery usually takes 3–5 business days in transit.

The estimated total delivery time is therefore 4–7 business days.

5. Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has been dispatched.

6. Can I return my order?

Yes. Eligible products can be returned within 30 days of receiving your order.

Please contact us before sending your return so we can provide the appropriate return instructions.

7. Is return shipping free?

Yes. Return shipping within Germany is free for eligible returns.

8. How do I request a return?

Contact us by email or phone and provide your order number, the product you wish to return, and the reason for the return.

Email: alakahbsheis@gmail.com
Phone: +49 331 6261771

9. When will I receive my refund?

After we receive and inspect your returned product, we will process an eligible refund within 5 business days.

The refund will generally be sent to your original payment method.

Your bank or payment provider may require additional time to make the funds available.

10. What if my product arrives damaged?

Please contact us as soon as possible if your product arrives damaged, defective, or incorrect.

Include your order number and, where possible, photographs of the product and packaging. We will review the issue and assist you with the appropriate solution.

11. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will check whether the order can still be changed or cancelled before dispatch.