Privacy policy

Privacy Policy

Last updated: October 6, 2026

At AllesZone, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment and transaction-related information
Information you provide when contacting customer support
Technical information required for website operation and security

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments
Provide customer support
Handle returns, refunds, and exchanges
Communicate with you regarding your orders
Respond to questions and requests
Prevent fraud and protect the security of our website
Comply with applicable legal and regulatory requirements
Improve our website, products, and services

3. Order and Payment Information

When you place an order, we process the information necessary to complete your purchase.

Payment information may be processed securely by the payment providers available during checkout. We do not intentionally store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

4. Shipping and Delivery

To deliver your order, we may provide necessary information such as your name, delivery address, phone number, and order details to the shipping or delivery service responsible for your shipment.

This information is used only as necessary to fulfill and deliver your order.

5. Customer Support

If you contact us by email, telephone, or another available communication method, we may process the information you provide to respond to your request and provide customer support.

We may retain customer-service communications where necessary for business, legal, or customer-service purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, shopping cart features, and other essential services.

Where legally required, we will request your consent before using non-essential cookies or similar technologies.

Depending on the services used on our website, cookies may also be used for analytics, advertising, personalization, or performance measurement.

7. Third-Party Services

We may use third-party service providers to support our website, payment processing, order fulfillment, shipping, analytics, advertising, security, or other business functions.

Where third-party services process personal data on our behalf, appropriate data protection requirements will apply.

The specific third-party services used may change as our website and services develop.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or where retention is required or permitted by applicable law.

Order and transaction information may be retained for applicable accounting, tax, legal, and regulatory requirements.

10. Your Privacy Rights

Depending on applicable data protection law, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Object to certain processing activities
Request data portability
Withdraw consent where processing is based on consent

To exercise your applicable rights, please contact us using the contact details provided below.

11. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you may have the right to lodge a complaint with the relevant data protection supervisory authority.