Shipping policy

Shipping Policy

Last updated: October 6, 2026

At AllesZone, we aim to provide reliable and convenient delivery for every order. This Shipping Policy explains our delivery destinations, processing times, shipping costs, and estimated delivery times.

1. Shipping Destination

We currently deliver only within Germany.

Orders cannot be shipped to addresses outside Germany.

2. Shipping Cost

Standard delivery within Germany is FREE.

There are no additional standard shipping charges for eligible orders delivered within Germany.

3. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing time refers to the time required to prepare your order for shipment. It does not include transit time.

4. Transit Time

After your order has been processed and dispatched, the estimated transit time is:

3–5 business days

Transit time refers to the time taken by the shipping carrier to deliver the order after dispatch.

5. Estimated Delivery Time

The estimated total delivery time is:

4–7 business days

This consists of:

Order processing: 1–2 business days
Transit: 3–5 business days
Estimated total: 4–7 business days

These are estimated delivery times and are not guaranteed delivery dates.

6. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment.

7. Delivery Delays

While we work to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

Carrier delays
Severe weather
Public holidays
Operational disruptions
Incorrect or incomplete delivery information
Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

8. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

If incorrect or incomplete information causes a delivery delay or failed delivery, please contact us as soon as possible.

9. Delivery Issues

If your order arrives damaged, appears to be missing items, or you receive an incorrect product, please contact us as soon as possible.

Please provide your order number and, where applicable, photographs of the package and product so that we can investigate the issue and provide an appropriate solution.